Shipping policy
9. Delivery
9.1 Delivery charges are calculated based on the products ordered, delivery location and selected delivery service. Any applicable delivery charges will be clearly displayed during the checkout process before you confirm your order.
Additional delivery charges may apply to oversized, heavy, hazardous or specialist products, or to deliveries to certain postcodes or locations. Where this applies, you will be advised before your order is dispatched.
9.2 GypsumTools offers free standard UK mainland delivery on qualifying tool orders with a value of £100.00 (excluding VAT) or more.
Free delivery applies to qualifying tool purchases only and excludes certain oversized, heavy, hazardous, special-order or non-tool products where additional carriage charges may apply.
GypsumTools reserves the right to amend, withdraw or vary this promotion at any time without prior notice.
9.3 We aim to dispatch all orders promptly and will make every reasonable effort to deliver goods within the estimated delivery times displayed on our website or advised at the time of ordering.
All delivery dates and times are estimates only and are not guaranteed. Delays may occasionally occur due to circumstances beyond our reasonable control, including courier delays, adverse weather conditions, supplier shortages or other unforeseen events.
Subject to your statutory rights, GypsumTools shall not be liable for any loss or inconvenience resulting from delivery delays where we have acted reasonably and in accordance with these Terms & Conditions.
9.4 Risk in the goods passes to the customer when the goods have been delivered to the delivery address specified in the order.
Ownership of the goods shall remain with GypsumTools until payment has been received in full and in cleared funds.
Until ownership has passed, the customer must take reasonable care of the goods and must not sell, dispose of or otherwise transfer ownership of the goods unless permitted by law or agreed in writing by GypsumTools.
9.5 Please inspect your order as soon as reasonably possible upon delivery.
If your order arrives damaged, you should notify GypsumTools within 48 hours of receiving the goods. Where possible, please provide photographs of the damaged goods, packaging and delivery label to assist us in investigating the issue with our delivery partner.
Whilst we encourage customers to report damage within 48 hours, this does not affect your statutory rights where the goods are faulty, damaged or not as described.
9.6 If your order has not been delivered within the estimated delivery timescale, please contact our Customer Services team as soon as possible.
We will investigate the delivery with our courier, which may include obtaining proof of delivery, GPS tracking information and delivery photographs where available.
Where a delivery is confirmed as lost before it has been successfully delivered, GypsumTools will, at its discretion, either:
- dispatch a replacement product; or
- issue a full refund.
Claims for lost or missing deliveries should be reported to GypsumTools as soon as reasonably possible and, in any event, within 5 Working Days of the expected delivery date to enable us to investigate the matter with our delivery partner.
GypsumTools cannot accept responsibility for goods that have been successfully delivered to the delivery address provided by the customer where satisfactory proof of delivery has been obtained, except where required by applicable law.
9.7 Customers are responsible for ensuring that the delivery address and contact details provided at the time of placing an order are complete and accurate.
If an order cannot be delivered because the delivery address provided is incomplete or inaccurate, or if delivery fails because no one is available to accept the delivery where a signature is required, GypsumTools reserves the right to charge any additional delivery, redelivery or return carriage costs incurred.
9.8 If a customer refuses delivery of an order without a valid reason or fails to accept delivery resulting in the goods being returned to GypsumTools, we reserve the right to deduct any delivery charges, return carriage costs and reasonable administration costs from any refund, where permitted by law.
This clause does not apply where goods are refused because they are faulty, damaged, not as described, or where the customer is exercising their statutory rights under applicable consumer protection legislation.