Feel free to reach out to us!
Find quick answers to our most common questions.
Your Questions, Answered
General
How quickly will my order arrive?
We offer Next Working Day Delivery across UK mainland for orders placed before our daily cut-off time (typically 3pm Monday-Friday). Standard delivery usually takes 1-3 working days. You will receive tracking details via email as soon as your order is dispatched.
Do you offer click and collect?
Yes, we offer click and collect for most of our products. You can collect your order at our warehouse: 149-151 Parker Drive, Leicester, LE4 0JP
Can I track my parcel?
As soon as your order leaves our warehouse, we will send you a confirmation email containing a tracking number and courier link so you can follow your delivery in real-time.
Are your tools suitable for professional trade use?
Every tool we stock, from drylining, taping, and jointing tools to power sanders and plastering trowels, is selected to meet the demands of full-time plasterers, dryliners, and DIYers.
Which brands do you carry?
We stock high-performance tools from industry-leading manufacturers, including:
4T, Columbia, Flex, Refina, DeWalt, Semin, Slurrytub, Vitrex, Armorgard, Marshalltown, Wondertex, Level 5, Nela, Canam, Ox Tools, Stanley, BlueSpot, British Gypsum, Faithfull, RST, Everbuild, Eazymix, Ragni.
Do you offer tool servicing and repairs?
Yes, automatic taping tools, flat boxes, pump systems, sanders and vacuums all require regular care and maintenance. We offer professional servicing and repair services to keep your equipment working smoothly and performing at its best.
We also stock a comprehensive range of replacement parts, wear-and-tear kits, blades and seals, making it easy to carry out routine maintenance and repairs yourself.
Can I open a Trade Account?
We offer dedicated Trade Accounts for contractors, sub-contractors, and large plastering/drylining teams. Trade account benefits include preferential trade pricing, credit options (subject to status), and simplified invoicing.
How to apply: Visit our Trade Account registration page or contact our customer support team directly to request an application form.
Do you offer discounts for bulk or package orders?
Yes, we offer bundled taping and finishing sets at discounted rates. If you are fitting out an entire crew or placing a large order, contact us for a custom quote.
What is your return policy?
If you change your mind or order the wrong item, you can return unused products in their original packaging within 30 days of delivery for a full refund or exchange. Please refer to our full terms and conditions for details.
What should I do if my tool arrives damaged or faulty?
In the rare event that an item arrives damaged or defective, please contact us within 48 hours of delivery with your order number and photos of the fault. Our team will work with you to find a solution.
Do tools come with a manufacturer warranty?
Yes. Most major brands we carry include a manufacturer’s warranty covering defects in materials and workmanship. Please check individual products for warranty details. If you have any additional questions or queries, our helpful team will be happy to help, simply fill out the contact form on the right.
Can’t find your answer?
What We Promise
Experience reliable service, secure shopping, and support you can count on