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We want you to be completely satisfied with the tools and materials you buy from us. However, we know that sometimes plans change. A job might get cancelled, or you might simply end up ordering the wrong item.
Whatever the reason, returning an item to GypsumTools is straightforward and simple.
If you need to return something, you have 30 days from the date you received your order to send it back to us for a full refund or exchange
To be eligible for a return, we just ask that:
You can choose whichever method is easiest for you:
Drop it off at our Leicester Trade Counter
If you are local, save yourself the postage and bring the item straight into our trade counter. Just make sure you bring your order confirmation or receipt with you, and our team will sort out your refund or exchange on the spot.
Send it back by post
If you need to post your return, please package the items safely and securely so they do not get damaged in transit. Include a note with your name and order number, and send it to:
GypsumTools Returns
149-151 Parker Drive
Leicester
LE4 0JP
Please note: Unless the item is faulty or we made a mistake with your order, you will be responsible for covering the return postage costs.
We check our products carefully, but if something arrives damaged or develops a fault, we want to put it right immediately.
Please do not send faulty items back right away. Instead, give our team a call on 03456 254 321 or fill out our online contact form as soon as you notice the issue. We will quickly arrange a replacement or a full refund, and we will cover the return shipping costs.
Once your return arrives at our warehouse, our team will give it a quick check to ensure everything is in order. We will then process your refund back to your original payment method.
We process these as fast as we can, but please allow 3 to 5 working days for the funds to clear and show up in your bank account.
If you are not sure how to return an item or have a question about a refund, just reach out. Our team is always happy to help.
