Contact

Get in Touch

Have a question or need a little guidance?
Give us a call or complete our quick online contact form, and one of our team
will get back to you as soon as possible.

We understand time is often tight when working on a job, so we’ve structured our business to get you what you need without the hassle:

  • Next Working-Day Delivery

    If you order before 3pm, we’ll deliver it to you the next working day.

  • Leicester Trade Counter

    Being based in the Midlands means we’re perfectly situated to serve the whole country, but if you live locally, you can skip the shipping entirely. Pop into our Leicester trade counter to browse in person or chat with the team.

  • Click & Collect

    Secure your items online and pick them up from our store at a day and time that fits your schedule.

Your Questions, Answered

Find quick answers to our most common questions.
See All FAQs

General

How quickly will my order arrive?

We offer Next Working Day Delivery across UK mainland for orders placed before our daily cut-off time (typically 3PM Monday-Friday). Standard delivery usually takes 1-3 working days. You will receive tracking details via email as soon as your order is dispatched.
Do you offer click and collect?

Yes, we offer click and collect for most of our products. You can collect your order at our warehouse: 149-151 Parker Drive, Leicester, LE4 0JP
Can I track my parcel?

As soon as your order leaves our warehouse, we will send you a confirmation email containing a tracking number and courier link so you can follow your delivery in real-time.
Are your tools suitable for professional trade use?

Every tool we stock, from drylining, taping, and jointing tools to power sanders and plastering trowels, is selected to meet the demands of full-time plasterers, dryliners, and drywall contractors.
Which brands do you carry?

We stock high-performance tools from industry-leading manufacturers, including:

Columbia, Flex, Refine, DeWalt, Semin, Slurrytub, Vitrex, Armorgard, Marshalltown, Wondertex, Level 5, Nela, Canam, Ox Tools, Stanley, BlueSpot, British Gypsum, Faithfull, RST, Everbuild, Eazymix, Ragni.
Do you offer tool servicing and repairs?

Yes, automatic taping tools, flat boxes, and pump systems require ongoing care. We offer servicing and repair services to keep your gear working smoothly. We also carry a full range of replacement parts, wear-and-tear kits, blades, and seals for DIY maintenance.
Can I open a Trade Account?

We offer dedicated Trade Accounts for contractors, sub-contractors, and large plastering/drylining teams. Trade account benefits include preferred trade pricing, credit options (subject to status), and simplified invoicing.

How to apply: Visit our Trade Account registration page or contact our customer support team directly to request an application form.
Do you offer discounts for bulk or package orders?

Yes, we offer bundled taping and finishing sets at discounted rates. If you are fitting out an entire crew or placing a large order, contact us for a custom quote.
What is your return policy?

If you change your mind or order the wrong item, you can return unused products in their original packaging within 30 days of delivery for a full refund or exchange. (Items returned must be in new, re-sellable condition).
What should I do if my tool arrives damaged or faulty?

In the rare event that an item arrives damaged or defective, please contact us within 48 hours of delivery with your order number and photos of the fault. Our team will work with you to find a solution.
Do tools come with a manufacturer warranty?

Yes. Most major brands we carry include a manufacturer’s warranty covering defects in materials and workmanship. Check individual products for more information, or alternatively, contact us and we'll be able to help.

Get in Touch

Have questions or need assistance? Our team is ready to help you anytime.
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