Frequently Asked Questions
Do you offer free delivery?
Yes, we offer free delivery to UK Mainland on orders over £99 (ex VAT)
Do you deliver internationally?
Yes, we ship worldwide
Do you offer next day delivery?
Yes, if you order is placed before 4pm you will receive your order the next working day.
Do you deliver to UK Mainland & Islands?
Yes we do, your delivery cost will be calculated at the checkout.
Will I incur an additional charge for certain products?
You will only incur an additional charge with items that are over the length of 1.6 metres. The cost of £4.95 will be added to your basket.
Can I allocate a delivery timeslot to my order?
Yes you can, we offer the following timeslots:
All of which are subject to an additional charge.
Is there free delivery option for a material based order?
No, unfortunately due to weight restrictions you may incur an additional charge for material based orders.
Do you offer Saturday delivery?
Yes we do, as long as your order is placed before 4pm on Friday you will qualify for Saturday delivery.
Do you offer same day delivery?
Yes subject to availability and cost, please call us on 08456 254 321 to make an enquiry.
What is your customer Service number?
08456 254 321
I have an enquiry, what is your email address?
What are your opening times?
We are open Monday – Friday 7am – 5pm
When can I contact you?
You can contact us via telephone from 7am on a weekday until 5pm. You can email us at any time and we will get back to you as soon as we can.
I sent an email and I’m yet to receive a response?
We aim to get back to all of our customers within 24 hours (Excluding weekends).
Do you offer a click & collect service?
Yes we do, you can collect your order immediately from our Leicester based Trade Counter on Monday – Friday from 7am – 5pm.
I placed an order and I’m yet to receive an order confirmation?
Please ensure that you have checked all of your junk mail boxes. If you have not received an order confirmation after 1 hour of placing your order, give us a ring and we will look into this for you.
I placed an order and I still haven’t received it?
If you have not received your order within 5 working days, please contact us and we will look into this for you 08456 254 321.
I am missing an item/s in my order, what do I do?
Please contact us on 08456 254 321 within 48 hours of the receipt of your parcel, and we will aim to rectify this as soon as we can.
Exchanges & Returns
I placed an order with the wrong item/size, how do I exchange it?
You have until 4pm on the same day that your order was placed to make changes to your order.
I have received a damaged item, what do I do?
You will need to report the damaged item/s within 24hours via telephone or email, anything reported outside of this timeframe will not be eligible for exchange.
I have received a faulty item/s?
Please contact us as soon as possible and we will rectify this for you on 08456 254 321.
I wish to return an item; how do I do this?
You can return your unused item/s within 7 days of receiving your item/s for a full refund. If the item is damaged/used a full refund will not be awarded, a part refund may be available subject to management authorisation. You will have to pay for the postage to return the items.
I cannot find the item I am looking for?
Give us a call on 08456 254 321 and we will be happy to assist.
You do not stock the item I am looking for, what do I do?
Contact us on 08456 254 321 and we will try our best to source the item for you.
Do you accept credit card?
Yes we do, except from American Express.
Do you accept all debit cards?
Yes we do.
Can I pay via PayPal?
Yes you can.
My payment is still pending, what do I do?
Please allow 48 hours for your payment to process, if you are still experiencing problems please contact us on 08456 254 321.
I added a PROMO Code to my basket, but the discount is not being applied?
Please contact us on 08456 254 321 and we will look into this for you.